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Background
HelpMaster is an app developed by a consultant of 211OC to allow Clarity users to enter data into HMIS from their mobile device. The app mimics the functionality that is available in HMIS, but is a separate software from Clarity. Data is transferred between Clarity and HelpMaster at least every 15 minutes so users are able to see data in HMIS, as well as enter new data into HMIS.
HelpMaster can be accessed by any user with an active OC HMIS account, but the expected users are Street Outreach workers, or any other users that are completing HMIS data entry on their mobile device.
Access Requirements
Users must complete all trainings required for HMIS access in order to be given access to Clarity through HelpMaster. Once the user has a Clarity account, review the Getting Started with HelpMaster and Connecting Clarity to HelpMaster videos below for instructions on how to set-up a HelpMaster account.
Available Features
HelpMaster is still in the pilot phase, which means some functionality that is available in Clarity is not available in HelpMaster. The following HMIS functionality is also available in HelpMaster.
- Client Search
- Client Records/ROIs
- Client History
- Enrolling and Exiting Clients
- Services
- Case Notes
- Files
- Current Living Situation Assessments
The following functionality is not available in HelpMaster, but is expected to be available in a future app update.
- Adding multiple clients to the same household
- Status Updates and Annual Assessments
- Adding Bed Reservation and Coordinated Entry Assessments
- Adding clients to the Bed Reservation and Coordinated Entry Community Queues
Training Videos
The videos below provide training on how to navigate the HelpMaster app to complete different functions that are available in HMIS. If users need training on data collection or any other HMIS-related topics, please refer to the OC HMIS Knowledge Base.
Update from Developer: Common questions and HMIS functionality not currently available in HelpMaster
HelpMaster Overview: Overview of HelpMaster navigation
Getting Started with HelpMaster: Setting up a HelpMaster account
Connecting Clarity to HelpMaster: Connecting the user's HelpMaster account with their Clarity HMIS account
New Clients and ROI: Searching for clients, creating new clients, and creating ROIs
Program Enrollments and Exits: Enrolling and exiting clients from projects
Current Living Situation Assessment, Notes, Contacts, and Switching Agencies: Creating Current Living Situation Assessments, Enrollment Notes, Client Contacts, and how to switch to another agency
Files: Uploading and viewing Client Files
